Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@beatbroski.com.  

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@beatbroski.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@beatbroski.com.

Return and Refund Policy

1. Right to Withdraw from the Contract (Return of Goods)
In accordance with the European Union regulations, customers have the right to withdraw from a distance contract within 14 calendar days from the date of receiving the ordered product, without providing any reason. To exercise this right, the product must be returned in its original condition, meaning:

  • unused,
  • free of visible signs of wear,
  • in the original packaging (if applicable), with all included accessories and documents, if any.

2. Exclusions from the Right to Return
The right to withdraw from the contract does not apply to:

  • products made to the customer's specifications (e.g., personalized items),
  • products that have been unsealed and cannot be returned for health or hygiene reasons (e.g., cosmetics, hygiene products, underwear),
  • perishable goods or items with a short shelf life.

3. Return Procedure
To initiate a return, please follow these steps:

  1. Contact us via email at info@beatbroski.com to notify us of your intention to return the product and receive further instructions.
  2. Provide a withdrawal statement containing:
    • your full name,
    • order number,
    • name of the returned products,
    • date of receipt of the order.
    • Return the product to the following address:

BEATBROSKI.COM

 UL.MEIERA 16C/133 31-236

 KRAKOW, POLAND

(Return shipping costs are the responsibility of the customer unless the product was faulty or incorrect.)

4. Return Conditions

  • The product must be returned in a condition suitable for resale.
  • If the product shows signs of use or is damaged, we reserve the right to reduce the refund amount to account for the depreciation in value.

5. Refunds
Once the returned product is received and inspected, the refund will be processed within 14 calendar days from the date of receipt. The refund will be issued to the same payment method used during the purchase unless otherwise agreed.

6. Complaints and Faulty Products
If the received product is defective, incorrect, or damaged, you have the right to file a complaint. In such cases, please contact us at info@beatbroski.com to arrange the next steps.

If you have any further questions regarding our return policy, please contact us via email at info@beatbroski.com.